Delivery Information

At Neelam Fabrics, we are committed to delivering your orders safely, quickly, and efficiently across Pakistan. Please read the following delivery information carefully before placing your order.

Order Processing

All orders are processed after confirmation. Orders are usually prepared and dispatched within 1–3 working days.

Orders placed on Sundays or public holidays will be processed on the next working day.

Estimated Delivery Time

Our standard delivery time is:

Major Cities: 2–4 working days
Other Areas: 3–7 working days

Delivery times may vary during sales periods, public holidays, weather conditions, or due to courier service delays.

Delivery Charges

Delivery charges may apply depending on your location and order size. Shipping charges will be confirmed during checkout or order confirmation.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) services across Pakistan for customer convenience.

Please ensure that your contact number and shipping address are accurate to avoid delivery delays.

Order Tracking

Once your order has been dispatched, customers may contact our support team for parcel tracking information.

Failed Deliveries

If a delivery attempt fails due to incorrect address details, unavailable recipient, or unreachable phone number, the parcel may be returned to us.

Additional shipping charges may apply for re-delivery of returned parcels.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact our support team within 24 hours of receiving your order with clear pictures and order details.

Our team will review the issue and assist you with a replacement or suitable solution.