At Neelam Fabrics, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy carefully to understand our delivery process and timelines.
Order Processing
All orders are processed after confirmation. Orders are usually prepared and dispatched within 1–3 working days, excluding Sundays and public holidays.
Once your order has been shipped, you may receive a confirmation call, message, or email with delivery details.
Delivery Time
Estimated delivery time across Pakistan is typically:
- Major Cities: 2–4 working days
- Other Areas: 3–7 working days
Delivery times may vary during sales events, holidays, weather conditions, or due to courier delays.
Shipping Charges
Shipping charges are applied at checkout based on your order and delivery location.
Any additional delivery charges for remote areas may be communicated before order dispatch.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) services across Pakistan for customer convenience.
Please ensure that the provided contact number and shipping address are correct to avoid delays or failed deliveries.
Order Tracking
Once your order is shipped, you may contact our support team for tracking information regarding your parcel.
Delivery Conditions
Please make sure someone is available to receive the parcel at the delivery address. Neelam Fabrics is not responsible for delays caused by incorrect shipping information or customer unavailability.
If a parcel is returned due to failed delivery attempts or incorrect details, additional shipping charges may apply for re-delivery.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our support team within 24 hours of receiving your order with clear pictures and order details.
We will review the issue and assist you with a replacement or solution as soon as possible.