This website is operated by Neelam Fabrics. Throughout the site, the terms “we”, “us”, and “our” refer to Neelam Fabrics. By visiting our website and/or purchasing products from us, you agree to engage in our service and accept the following Terms of Service (“Terms & Conditions”, “Terms”).

These Terms apply to all users of the website, including customers, browsers, vendors, and contributors of content. Please read these Terms carefully before accessing or using our website. If you do not agree with any part of these Terms, you may not use our website or services.


ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your country or province of residence, or that you have permission from a parent or guardian to use this website.

You may not use our products or services for any illegal or unauthorized purpose. Any violation of applicable laws, including copyright laws, is strictly prohibited.

You must not transmit any harmful code, viruses, or malware through our website. Any breach of these Terms may result in immediate termination of your access to our services.


GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (excluding payment information) may be transferred unencrypted across networks. However, sensitive payment information is always securely encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our services or website content without written permission from Neelam Fabrics.


ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We strive to provide accurate and updated information on our website; however, we do not guarantee that all information is complete, accurate, or current at all times.

The content provided on this website is for general information purposes only and should not be solely relied upon without verifying details independently.

We reserve the right to modify website content at any time without prior notice.


MODIFICATIONS TO PRODUCTS, SERVICES & PRICES

Prices for our products may change without notice.

We reserve the right to modify, discontinue, or update products, services, or website content at any time without liability.

Neelam Fabrics shall not be responsible for any modifications, price changes, suspensions, or discontinuation of services.


PRODUCTS OR SERVICES

Certain products may be available exclusively online and may have limited quantities.

We make every effort to display product colors, designs, and details accurately; however, actual colors may vary slightly due to screen settings and lighting conditions.

Returns and exchanges are accepted according to our Return & Exchange Policy. Products must be returned unused, unwashed, and in original condition within the specified return period.


ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order placed through our website.

You agree to provide current, complete, and accurate billing, shipping, and account information for all purchases made through our website.

Providing incorrect information may result in delays or cancellation of your order.


OPTIONAL TOOLS

We may provide access to third-party tools or services that we do not monitor or control.

These tools are provided “as is” without any warranties or guarantees. Your use of third-party tools is entirely at your own risk and discretion.


THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or reliability of any third-party sites.

Please review the policies and terms of third-party websites before engaging in any transactions with them.


USER COMMENTS, FEEDBACK & SUBMISSIONS

If you submit comments, feedback, suggestions, or other materials to us, you agree that we may use, edit, publish, or distribute them without restriction or compensation.

We are not responsible for comments or content posted by third parties on our website.


PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your information.


ERRORS, INACCURACIES & OMISSIONS

Occasionally, there may be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, or availability.

We reserve the right to correct errors and update information at any time without prior notice.


PROHIBITED USES

You are prohibited from using the website or its content:

  • For unlawful purposes
  • To violate any laws or regulations
  • To infringe intellectual property rights
  • To harass, abuse, or discriminate against others
  • To upload malicious software or harmful code
  • To interfere with website security or functionality

Violation of these Terms may result in termination of access to our services.


DELIVERY TIME

We aim to deliver orders within 3–7 working days across Pakistan.

Delivery times may vary depending on location, public holidays, weather conditions, or courier service delays.

To avoid delivery issues, customers must provide complete and accurate shipping information when placing orders.


SHIPPING POLICY

Shipping charges may apply according to the order and delivery location.

Customers will be informed of any applicable shipping charges during checkout or order confirmation.


Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Neelam Fabrics
Lal Mill, Faisalabad, Pakistan

Phone: 0300-0000000
Email: sales@neelamfabrics.com